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Customer Service

1. How to Reach Us
2. Map to our Store
3. Corporate Gifts - Volume Orders
4. Event Planning
5. Return Policy
6. Terms
7. Privacy Policy
8. Help

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1. How to Reach Us
Our Store hours(Pacific Standard Time)
Monday-Friday 9:00 a.m. to 10:00 p.m.
Saturdays 10:00 a.m. to 10:00 p.m.
Sundays 12:00 a.m. to 7:00 p.m.

Our Address: 8344 Melrose Ave.Los Angeles, CA 90069
Phone: (323) 655-5557
FAX: (323) 655-4284


Toll Free: 1 (800) 701-WINE (Southern California only)
follow us on
Twitter - http://twitter.com/#!/mel_and_rose
Facebook - http://www.facebook.com/pages/Mel-Rose/102172136248?ref=mf
Email: info@melandrose.com
We respect your privacy and want you to be informed of our policies. Please read our privacy policy below.
2. Map to our Store
Click here for a map to our store.
3. Corporate Gifts - Volume Orders
Corporate gifts are our specialty. We pride ourselves in designing terrific gifts for any business occasion.
Whether you need gifts for clients or employees, award and recognition gifts, birthday or new baby gifts, we have pleny of creative ideas.
Volume orders to multiple recipients is now easier than ever with our Multi-Order Form. It can be submitted via email or faxed to us. Please use EXCEL format if possible.We can also email you a form to fill out for volume orders.
We offer discounted pricing for large volumes. Please ask our Business Gift Representative if your volume order qualifies for a special rate.
4. Event Planning
Let Mel & Rose plan your next party or event! We are THE place for all your event, party, catering and corporate needs, all of which are backed by our 17 years of experience in the fine wine, spirits, & specialty foods business.
Our event planners will use their creative expertise to help with your menu and wine selections, and to personally assist you with all the details for your next party.
From complete bar supplies to private wine tasting, Mel & Rose will make certain your party is a success and within your budget.
Whether it's a small office gathering of a dozen or an affair for a hundred guests, we make it easy for you. We provide can provide it all: fruit, ice, mixers, liquor, wine, beer, food, utensils, staffing, etc.

Please use this link to see our Catering Menu:
View Mel and Rose Catering Menu

Mel & Rose can help with the wine pairings to go with the food selection. We have an extensive inventory of fine wine, from french Burgundy to Napa Valley cult wines. We can also advice you on recipes for specialty drinks.We can even do an all Kosher bar.
We carry an array of gourmet products from around the world, including imported cheeses and beer, caviar and artisian chocolates. We also do amazing custom floral arrangements.
We cater personalized, private wine tastings for both corporate and individual needs in our private wine room or Tuscan style patio.
We have delivery 7 days a week. We can recommend rental solutions for your party.
*******************************************
Private Tasting Events
Our events include everything required to host a tasting party. We supply our top Sommelier-Instructors, customized tasting sheets, glassware, wine (or beer), signage, and everything else needed to host the perfect private event.Please call us for a free quote or to plan your next event.
Sherry 323-655-5557
info@melandrose.com

Click here for the Mel and Rose Party Checklist.
5. Return Policy
TERMS AND CONDITIONS OF SALE
By purchasing any wine / spirits from Mel and Rose Wine & Spirits, you agree that you are bound by the following Terms and Conditions:
1. All wine/spirits is sold "AS-IS," without any representations or warranties, express or implied, including, but not limited to, as to merchantability, fitness for a particular purpose or the correctness of the catalog or other description of physical condition. Anything "Old" wines are NOT guaranteed for drinkability.
2. All risks of loss and damage to wine passes to you upon shipment of the wine / spirits purchased and we are not responsible for any acts or omissions in connection with the packing or shipping of the wines / spirits or of carriers, whether or not recommended or selected by us. All wines and or spirits purchased are nevertheless insured for shipping purposes.
3. You shall pay any applicable state and local taxes, and any applicable compensating use tax of another state which we may be required by law to collect at the time of the payment of the purchase price.
4. In addition to other remedies available to us by law, we reserve the right to impose from the date of sale a late charge of 1 1/2% per month on any unpaid amounts.
5. These Terms and Conditions of Sale, as well as your and our respective rights and obligations hereunder, shall be governed by and construed and enforced in accordance with the laws of the State of California.
You consent to the exclusive jurisdiction with any wine purchased from us. In no event shall our liability ever exceed the purchase price actually paid by you for such wine or spirit.
6. Terms
Terms of Mel and Rose web store

  • We are not responsible for typographical errors.

  • All orders received after 2:00 pm Central time will be processed the Next business Day. Should you have immediate need for Same Day service please contact us via Phone (323)655-5557

  • We reserve the right to replace items shown with items of equal value & Melandrose.com reserves the right, at any time, to change its prices and billing methods for products or services sold, effective immediately upon posting on the site or by e-mail delivery to you.

  • We shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. Melandrose.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, melandrose.com shall immediately issue a credit to your credit card account in the amount of the charge.

  • We do not include shipping, handling, foreign duties or sales tax (where applicable).

  • The shipping charges on our web site are approximations only.

  • *please note that due to the weight of certain items and/or quantities, the actual shipping cost may be different than the melandrose.com quote. Please call (323) 655-5557 with inquiries, otherwise we will contact you if there is a significant change (over $10.00) in shipping charges.

  • Our products are packaged in FedEx approved shipper boxes.

  • For all shippings, Street addresses and phone numbers are required.

  • We cannot ship alcohol to P.O.Box

  • Order confirmation will be sent to you via email or fax from info@melandrose.com.



****USE OF MELANDROSE SITE ****
Please note that your use of the melandrose.com site is subject to the following terms ("terms of service"). If you do not agree with any of these terms of service, do not access or otherwise use this melandrose.com site or any information or materials contained on the site. Your use of the melandrose.com site shall be deemed to be your agreement to abide by each of the terms set forth below. The terms of service may be updated by melandrose.com from time to time with or without notice to you. Your continued use of the melandrose.com site indicates acceptance of any modifications to the terms of service.

*****USER OBLIGATIONS ****

You agree not to do any of the following while using the melandrose.com site :
Intentionally or unintentionally violate any applicable law or regulation." Access, tamper with, or use nonpublic areas of the melandrose.com site or melandrose.com's computer systems. Unauthorized individuals attempting to access or tamper with these areas may be subject to prosecution." frame or link to the melandrose.com site except as permitted in writing by melandrose.com.
****THE SALE OF ALCHOLIC BEVEREAGES****

Melandrose.com does not sell alcohol to persons under the age of 21. By using this site you swear and affirm that you are over the age of 21. Melandrose.com makes every effort to ensure that alcoholic beverages are not delivered to anyone who is under the age of 21. By using this site you are acknowledging that the person receiving a shipment of alcoholic beverages from melandrose.com is over the age of 21. You also agree that any alcohol purchased from melandrose.com is intended for personal consumption and not for resale. If you do not agree with these conditions of use please do not use this site. If you intentionally or unintentionally misrepresent your age in order to provide alcohol to a person under the age of 21 melandrose.com will prosecute you fully to the extent allowable by law.
**** TITLE AND OWNERSHIP ****

Title to, and ownership of, all wine passes from melandrose.com to the purchaser at the warehouse and state it is purchased in and the purchaser takes all responsibility for the shipping it from the warehouse to his/her home state. By arranging for transportation of the wine, melandrose.com is providing a service to, and acting on behalf of the purchaser. By utilizing this service from melandrose.com, the purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation and delivery of wine. The purchaser represents that he/she has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of wine and is legally entitled to take quantities ordered and once again. Authorizes that he/she is 21 years of age.
**** THIRD PARTY CONTENT AND MONITORING ****

Any opinions, advice, statements, services, offers, events or other information or content expressed or made available on this melandrose.com site by third parties (including information providers and users) are those of the respective author(s) or distributor(s) and not of melandrose.com. Melandrose.com neither endorses nor is responsible for the accuracy or reliability of any opinion, advice, information, or statement made on this melandrose.com site by anyone other than authorized melandrose.com employees acting in their official capacities.
**** DISCLAIMER OF WARRANTIES ****

Although melandrose.com endeavors to provide current, accurate and reliable information on the melandrose.com site, it does not warrant or make any representations regarding the events or the accuracy, reliability or any use of information on the melandrose.com site. Melandrose.com does not warrant that your use of the melandrose.com site, or the operation or function of the melandrose.com site, any component thereof, or any products, software or services offered in connection therewith, will be uninterrupted or error free; or that defects therewith will be corrected; or that this site or its server is free of viruses or other harmful elements.
Your use of the melandrose.com site is at your own risk and you assume full responsibility for all costs associated with all necessary servicing or repair of any equipment you use in connection with your use of the website. Melandrose.com and its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the melandrose.com site. The melandrose.com site content provided "as is" and "as available" without any express, implied or statutory warranty of any kind including warranties of merchantability, title, non-infringement of third party rights, or fitness for any particular purpose.
**** LIMITATION OF LIABILITY ****

In no event shall melandrose.com and/or its suppliers be liable for any indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the melandrose.com site, the use or performance of the melandrose.com site, the delay or inability to use the melandrose.com site, the provision of or failure to provide services, or for any events, information, software, products, services and related graphics obtained through the melandrose.com site, or otherwise arising out of the use of the melandrose.com site, whether based on contract, tort, negligence, strict liability or otherwise, even if melandrose.com or any of its suppliers has been advised of the possibility of damages.
If you are dissatisfied with any portion of the melandrose.com site, or with any of these terms of service, your sole and exclusive remedy is to discontinue using the melandrose.com site. This sole and exclusive remedy is separate and independent of any other provision that limits melandrose.com's liability or your remedies.
**** PRIVACY POLICY****

Your use of the melandrose.com site is governed by the melandrose.com privacy policy.
** TERMINATION OF YOUR MELANDROSE.COM ACCOUNT **

Melandrose.com may terminate your melandrose.com account with or without cause at any time effective immediately.
****FORCE MAJEURE****
Melandrose.com shall be excused from performance under this terms of service if melandrose.com is prevented, forbidden or delayed from performing, or omits to perform, any act or requirement under this terms of service by reason of: (a) any provision of any present or future law or regulation or order of the United States of America, or any state thereof, (b) any act or omission of a third party, or (c) any act of god, emergency condition, war, computer or telecommunications failure or other circumstance beyond the control of melandrose.com.
**** SURVIVAL ****
The following provisions shall survive any termination of these terms of service: no warranty from melandrose.com, limitation of liability, indemnity and general provisions.
**** GENERAL PROVISIONS ****

You agree that melandrose.com and its licensors may make improvements and/or changes in the site content and services or events described in this site, if any, at any time without notice and without liability to you of any kind. You are responsible for compliance with applicable local laws, keeping in mind that access to the melandrose.com site may not be legal by certain persons or in certain countries. If any provision of these terms of service is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties, with all other provisions remaining in full force and effect. The failure of melandrose.com to enforce any right or provision in these terms of service shall not constitute a waiver of such right or provision unless acknowledged and agreed to by melandrose.com in writing. The terms of service, along with the melandrose.com privacy policy, comprises the entire agreement between you and melandrose.com and supersede all prior or contemporaneous negotiations, discussions or agreements, if any, between the parties regarding the subject matter contained herein. These terms of service are personal to you and you may not transfer, assign, or delegate these terms of service to anyone without the express written permission of melandrose.com. Any attempt by you to assign, transfer, or delegate these terms of service without the express written permission of melandrose.com shall be null and void. These terms of service will inure to the benefit of MelandRose.com's successors, assigns, and licensors. The paragraph headings in these terms of service, shown in boldface type, are included to help make the agreement easier to read and have no binding effect. California law and controlling U.S. Federal Law, without regard to the choice or conflicts of law provisions of any jurisdiction, will govern any action related to these terms of service. You agree to submit to the jurisdiction of the courts located in Los Angeles County, in the state of California, for the resolution of all disputes arising from or related to these terms of service and/or your use of the site. Please note that your use of the melandrose.com site is subject to the following terms ("terms of service"). If you do not agree with any of these terms of service, do not access or otherwise use this melandrose.com site or any information or materials contained on the site. Your use of the melandrose.com site shall be deemed to be your agreement to abide by each of the terms set forth below. The terms of service may be updated by melandrose.com from time to time with or without notice to you. Your continued use of the melandrose.com site indicates acceptance of any modifications to the terms of service.
**** DOMESTIC SHIPPING AND RESTRICTIONS ****

  • Mel & Rose ships primarily via FedEx standard*. Estimated delivery time is 3-7 business days depending upon destination.

  • Packages to the general Los Angeles area can be delivered via messenger upon request. Applicable rates apply. Street addresses and phone numbers are required for all shipments.

  • An approximation of domestic shipping rates is $13-17 for the first bottle, $3-$5 for each additional bottle shipped to most states.

  • A breakdown of shipping & handling charges for Mel & Rose orders is available by request.

  • Overnight and 2-day shipping services are also available*.

  • Rush shipping charges apply.

  • There will be additional shipping charges to Hawaii & Alaska.


**** INTERNATIONAL SHIPPING AND RESTRICTIONS ****

Mel & Rose International packages via FedEx carriers. Shipping and duty charges apply.
copyright @ 2007 Mel & Rose Wine & Spirits. All Rights Reserved.
7. Privacy Policy
Privacy policy for webstore

Mel & Rose recognizes the importance of protecting the privacy of all information provided by users of our web sites, subscribers to our catalog, registrants for our events, recipients of our email newsletters and all other customers of our products and services.

We created this policy with a fundamental respect for our customers' right to privacy and to guide our relationships with our customers. This privacy statement discloses the privacy practices for all products and services owned by Mel & Rose Wine & Spirits.
Your use of the MelandRose.com Site is governed by the MelandRose.com Privacy Policy.
Termination of your MelandRose.com Account
MelandRose.com may terminate your MelandRose.com Account with or without cause at any time effective immediately.
8. Help
If you are having a problem finding a wine, or have other questions about the purchase of wines, specialty item or custom baskets please call our store at 323-655-5557or email us at info@melandrose.com.